Privacy Policy

At Dreams Casino, we deeply value the trust and commitment of our players. We ensure that your personal information is securely managed and handled with the utmost care. This Privacy Policy outlines the steps we take in collecting, using, and safeguarding your data. We encourage you to review this policy thoroughly to make well-informed decisions about your gaming experience with us.

Data Processing

This Privacy Policy details our responsibilities under gambling regulations to process players' personal data. This processing is essential for enabling game participation and providing related services.

Our website is managed by Dama N.V., a company registered in Curaçao, alongside its fully-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By consenting to this Privacy Policy, you agree to the terms outlined. As this document may be updated from time to time, we recommend reviewing it regularly. Continued use of our services constitutes acceptance of any changes made.

Collection of Information

We collect various types of personal data through our website, including:

Registration and Communication Data: Information provided during registration or in communications, such as your name, contact details, and identification documents.
Interaction Records: Data gathered from interactions across various communication channels.
Transaction and Usage Data: Information about your transaction history, deposits, withdrawals, and website activity.
Verification Documents: Documents used for identity verification and compliance with regulations.

Usage of Information

The information we collect is used for the following purposes:

Transaction Processing: To handle deposits, withdrawals, and bets efficiently.
Service Delivery: To provide services and support as requested.
Verification and Compliance: To perform the necessary checks for regulatory compliance.
Marketing and Promotions: To send promotional materials, subject to your consent.
Legal Compliance: To ensure compliance with legal obligations, including anti-money laundering regulations.
Fraud Prevention: To monitor for and prevent any fraudulent or illegal activity.
Market Research: To analyze aggregated data for market research purposes.

Marketing Communications

With your consent, we may use your personal data to send promotional messages about products and services. You can opt-out of receiving these communications at any time by adjusting your account settings or contacting our support team.

Disclosure of Information

We do not sell or rent your personal information. However, your data may be shared in the following circumstances:

Within Our Group: To facilitate services and ensure compliance with legal requirements.
With Business Partners: When necessary to provide services or fulfill legal obligations.
With Third-Party Providers: To assist with processing services, under strict agreements to protect your data.

Data Security and Retention

We are committed to maintaining the highest levels of data security, adhering to stringent legal standards for personal data protection. Personal data will be retained in accordance with legal requirements and for a minimum of five years after account closure, as mandated by anti-money laundering laws.

Cookies and Tracking

We use cookies and similar technologies to improve site functionality, analyze usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings, but restricting cookies may affect your experience on our website.

Your Rights and Contact Information

You have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Update Your Data: Correct any inaccuracies in your personal details.
Opt-Out of Marketing: Withdraw consent for promotional communications at any time.

If you have any concerns or inquiries, our Data Protection Officer (DPO) is available via email. Under GDPR, you also have the right to lodge complaints with the relevant supervisory authorities.

This Privacy Policy reflects our commitment to protecting your privacy while providing a secure, compliant gaming environment. Should you have any questions or requests regarding your personal data, please don’t hesitate to contact us.